About Carol Hixson

Dean, Nelson Poynter Memorial Library, USFSP


This is my final message as Dean of the Nelson Poynter Memorial Library. I came to USF St. Petersburg in August 2009 to take over leadership of the Poynter Library. In the past five and a half years, we have transformed the physical and virtual space of the Library and have redefined the services we provide to the students and faculty of USFSP. We did this strategically, working closely with the students and with colleagues across the University to be sure we were anticipating and meeting their changing needs. We did this collegially, involving all library faculty and staff, valuing every individual’s contributions, celebrating each individual and group success. I am proud of every member of the Poynter Library family and what we have accomplished together.

In the last five and a half years, we have:

• built a welcoming, attractive, and highly functional space centered around students on the first floor of the Library and we have been gradually expanding the redesign to the second and third floors.
Students studying 2014
• developed a new service model that takes advantage of the skill and expertise of our front-line employees to help library users with their basic service needs and that calls in a reference librarian when there is the need for more in-depth research assistance.
Librarian helping student with research
• built the USFSP Digital Archive where we showcase the work of our faculty and our students and also store the institutional memory of USFSP.
• developed traditions for students like the Annual Halloween Costume Contest, Halloween contest the Annual Reception for New Graduate Students, the visits twice a semester from Therapy Dogs International, the Student Research Colloquium, and much more.
• engaged with the broader community through events and lectures, like the recent Living Books event in November 2014.
• expanded access to technology and online resources through the purchase of more laptops, the installation of open-use computers on every floor, the acquisition of collaboration workstations on the first and second floors, and the upgrade of our group study rooms.Collaboration station
• developed online modules for many basic library and information literacy needs so that students can learn how to carry out research, cite an article, avoid plagiarism, and much more when it’s convenient for them 24/7 and at their own pace.
• developed a robust professional development environment for faculty teaching online courses through the Online Learning and Instructional Technology Services department.
• And much more.

I now turn the reins over to Interim Dean of Library Deborah Henry.Carol Hixson and Deb Henry Deb has been a member of the Poynter Library faculty since 1988 and is well known and highly regarded across the campus and the state. She knows the ins and outs of the Poynter Library and USFSP and has been actively involved in planning for and making many of the recent changes happen. She is a thought leader who has always gone the extra mile in providing outstanding library service. For those of you who already know her, you will be happy to work with her in this new role. For those who have not yet had the pleasure of meeting Interim Dean Henry, you will be delighted to get to know her and work with her.

Adios, muchachos y muchachas! It has been a blast. My new position is that of Dean of University Libraries at Florida Atlantic University, starting in August. Anyone wanting to reach me there, can send an email with my last name @fau.edu

Best wishes,

Carol Hixson


National Library Workers’ Day: April 14, 2015

April 14 is National Library Workers’ Day, celebrated on the Tuesday of National Library Week for the last fifteen years.

This year, the American Library Association has created a moderated blog where anyone can write in to celebrate a library star – someone who has gone above and beyond to provide outstanding service, to inspire others, to connect people with each other and with the information they need to be successful. Because I work with an amazing group of people, I decided to nominate the entire faculty and staff of the Poynter Library by saying this:

Poynter Library Faculty and Staff from an academic library in St. Petersburg, FL, is a Star because the entire faculty and staff of the Poynter Library of USFSP have put the students of the university at the heart of everything they do. They bring energy, creativity, vision and dedication to the job every day, inspiring each other and the rest of the campus with their accomplishments and work ethic. The Poynter Library has a reputation on campus as being THE place to work because the people celebrate each other’s successes and support one another through the tough times. Together, this group has transformed the library into the true intellectual hub of the campus, showing the students, faculty, and administration just what a group of smart, creative people can accomplish when they have a shared vision.

Photo by Chris Campbell (cropped) (Photo by Chris Campbell, cropped)

If a librarian or library worker here or anywhere has inspired you, write in to the blog at http://ala-apa.org/nlwd/ and tell the world.

Growth of Digital Collections at USFSP

Since 2011, the Nelson Poynter Memorial Library has been creating digital collections that celebrate the history, scholarship, and community connections of USF St. Petersburg. To date, efforts have been focused on the USFSP Digital Archive which has almost 13,000 items (about 1/4 in Community and Campus Outreach, 1/4 in Scholarly Works, and 1/2 in University Archives) that have been viewed over 4,700,000 times from over 100 countries around the world.

Featured collections from and for the community include the archive of Forum : the Magazine of the Florida Humanities Council, St. Petersburg Arts Alliance publications, the archive of the student newspaper, The Crow’s Nest, the work of COQEBS (the Concerned Organization for the Quality Education if Black Students),

and Harbor Notes Weekly.

In the Scholarly Works section, you can learn about the work of 76% of our tenure-track faculty, see who some of our Faculty Experts are, enjoy some of our Faculty Research Lightning Talks, or see some of the cutting-edge research being carried out by our undergraduate and graduate students. In the University Archives section, you can learn about the history of USFSP, including the work of our Regional Chancellor Dr. Sophia Wisniewska or keep up on the ongoing work for the University’s Vision 20/20 Strategic Plan. As the digital collections mature, the Library is now preparing to create digital collections that feature the rare and unique materials donated to the Library in support of the Florida Studies Program, Anthropology, Marine Science, World Languages, and more. These are exciting times for the Library, the University, and our community.

If you want to be part of the effort, please visit the web site in support of the USFSP Digital Archive. Check back here for updates as we move forward.

Distance (Online) Learning at USFSP

USF St. Petersburg offers courses that are fully online, hybrid (a mixture of online and face-to-face), and entirely face-to-face in a traditional classroom. The determination of whether a course is online, hybrid, or face-to-face is made in accordance with guidelines established by the State of Florida. According to the State guidelines, an online course is one where “at least 80% of the direct instruction is delivered using some form of technology when the student and instructor are separated by time or space, or both (per section 1009.24(17), Florida Statutes (F.S.).” For the past five or six years, the percentage of student credit hours (SCH) for online courses at USFSP has remained fairly constant – right around 30% of the total SCH. In the spring 2015 semester, the breakdown of SCH at USFSP looked like this: with 29% of student credit hours being from online courses, 69% being from face-to-face (F2F) courses, and 2% being hybrid – according to the State definitions. The Florida Legislature authorized a distance learning fee in 2008 for state universities and community colleges. The amount of that fee was left to individual institutions to determine, as long as the fee did not exceed the additional costs of developing and offering online courses. The USF System, of which USFSP is a part, has set the fee for online courses at $50 a credit hour. The State has set guidelines for how the Distance Learning (DL) fee may be used, which can be found by reviewing the Florida Distance Learning Task Force Final Report. In general, permissible expenses are those “that represent the additional costs associated with developing and delivering distance learning courses … [and] may include:

  • specialized technology and maintenance (e.g., hardware, software licenses; technology consulting; hosting and network services)
  • development and/or acquisition (licensing) of instructional content for distance learning courses
  • distance learning program development and accreditation
  • distance learning program quality assessment and control
  • faculty development and support for distance learning courses
  • distance learning student support services
  • testing facilities and support
  • distance learning administrative & operating costs
  • course management system server, database, and support staff
  • instructional material”

So, how has the DL fee been used to support distance education at USFSP? The money has been used in all of the ways that the State has indicated are permissible expenses. Specifically, the fees support:

  • instructional designers working with faculty in all the Colleges to design high quality online courses;
  • student assistants to help faculty provide a high level of interaction with students in a class and ensure that the class is operating smoothly;
  • an extensive program of training and professional development for staff and faculty so that they can continue to deliver the best courses and take good advantage of the latest and most appropriate technology;
  • the development of a portal for all student services focused on online learners;
  • captioning to enable students with hearing disabilities to take full advantage of online courses;
  • membership and certification offered through the prestigious and internationally recognized Quality Matters organization to provide assurance that USFSP courses and instructors are meeting the best standards for online learning
  • the upgrade of the Distance Learning Studio where classes are videotaped and digitized for online courses and the purchase of a wide range of specialized equipment and software across the campus;
  • and much more.

The use of the DL fee at USFSP is governed by policies and procedures established and reviewed by the Regional Vice Chancellor for Academic Affairs and the four Deans of the University. This effort is also overseen by the Distance Learning Steering Committee, which has administrative and faculty representation from all the Colleges, the Library, Student Affairs, Graduate Studies, Faculty Senate, and Student Government. There is currently a vacancy in the position of Director of Distance Learning at USFSP and I as Library Dean have been filling in that role, in addition to my other responsibilities. We have made a great deal of progress in the past few years but there is still much work to be done. The Library offers a wide range of services to support students and faculty engaged in online learning at USFSP, some of which are detailed on our web site. I invite students and faculty to contact me at hixson at usfsp.edu if they have any questions or concerns.

All Lives Matter

In a January 19 article on the Young Adult Library Services Association (YALSA) blog, The Hub, Alegria Barclay wrote a piece entitled “Black Lives Matter: Building Empathy Through Reading” that outlined a role for librarians that challenges a more traditional view of librarianship and promotes a role of actively influencing our readers. She wrote:

“I feel strongly that it is an essential part of our calling to do more than simply recommend books to our teenage patrons; we must promote, persuade, and provoke our young readers to pick up those books that broaden and challenge our understanding of what it means to be another and to be ourselves. To echo the #WeNeedDiverseBooks campaign, we need diverse books because reading can change the world one perspective at a time. And change must come. And it will come because reading is an act of communication that can and does open minds and hearts, transcending our often irrational and unfounded fears to create newfound empathy and compassion.”

While librarians, like journalists, are committed to providing access to a wide array of information and points of view, does that mean that we must remain impartial? Like Ms. Barclay, I have been concerned about the ignorance and complacency that I encounter all too often when it comes to understanding what people from non-majority backgrounds experience on a daily basis. And like her, I have felt the need to poke and prod and get people to think and question the world around them. I think helping to develop critical thinking skills is one of the main reasons that libraries exist, especially academic libraries. And learning to think critically about one’s own assumptions is surely the foundational critical thinking skill.

As a white woman who is now firmly entrenched in the more privileged end of the middle class, I seldom experience discomfort when I enter a room – unless I consciously seek out an experience that puts me in the minority. Although I came from a poor background and was the first person in my family to go to college, I am now able to “pass” in the world of privilege – at least, if I keep quiet. Yet, I continue to seek out those uncomfortable experiences where not everyone looks and sounds just like me because that is where I can still grow and change. That is what lies behind my love of travel, what lies behind my study of foreign languages, what lies behind the diversity programming that this library has offered and continues to develop.

After recently seeing the film Selma which chronicles a key part of the Civil Rights Movement under Dr. Martin Luther King, Jr’s leadership, I have challenged myself to read more, think more, and do more. And I pledge to share my reading and thinking with the students and faculty of USFSP and the broader community. I’m still thinking about how best to do that and welcome suggestions and feedback from everyone, either here on this blog or to my email at hixson at usfsp.edu.

To close this posting, I return to Ms. Alegria and the first paragraph of her article which so eloquently sums up the beauty of reading and the value in being a librarian:

“Librarians are peddlers of empathy. We understand that reading is a chemical reaction between reader and writer producing a visceral engagement with the characters that allows us to live the lives of others, if only for the space of a novel. We know that when we give a book to a patron, it can be at once an act of revolution, a strike against ignorance, a catalyst for change, a necessary escape, a life-saving event, a clarion call, a moment of peace, or simply a riveting read. Whatever it turns out to be though, it is always founded in empathy. As readers, each book allows us to, at turns, discover, reaffirm or reimagine what it means to be human.”

Spring Diversity Efforts

As I welcome everyone to the spring 2015 semester, I wanted to renew my emphasis on the importance of diversity and inclusion as a guiding principle of the Poynter Library.

In a recent message from American Library Association (ALA) President Courtney Young, she noted that “diversity is an essential value for everyone working in a library or pursuing a degree in library and information science or a related field. Libraries that have the most significant impact on their communities understand and embrace the importance of diversity. They showcase their librarians, staff, and volunteers as members of a vibrant community and their library as a place where difference is welcome.” She has recently established a Diversity Membership Initiative Group whose mission is to “provide:

  • A space for success stories and best practices and broadly highlight examples of activities that have improved services and fostered organizational change;
  • A community of practice for members to discuss ideas, concepts, and methods to positively impact library services to increasingly diverse populations;
  • A base for deepening our discussion and collective understanding of diversity and inclusion issues across our professional organizations.”

  • Like ALA, the Nelson Poynter Memorial Library has made increasing awareness and celebration of diversity a top priority. The Library’s Diversity Committee is charged to make recommendations to me as Dean on:

  • defining the scope of diversity needs within the context of the System’s, the University’s and the Library’s strategic plans and mission statements
  • reviewing Poynter Library services, collections, and technology to ensure full support for people of all backgrounds and perspectives
  • the development of signature events, services, collections, and exhibits to promote diversity and inclusion
  • improving the library’s work environment to ensure a safe, welcoming, supportive environment for all Library faculty and staff
  • arranging staff development opportunities to increase awareness and appreciation of different backgrounds and perspectives
    reviewing recruitment and hiring practices within the Library to promote diversity and inclusion
  • reviewing policies and procedures to remove obstacles and promote greater diversity and inclusion
  • developing the Library as a role model for diversity for the USFSP community

  • The Diversity Committee made a tremendous start with the fall Multicultural Day the centerpiece of which was the Living Library event. For the spring, the Committee is working on a new program to explore tensions between police and African-American communities across the United States.

    Every librarian and library staff member is committed to providing a safe haven for every member of the USFSP community and the broader community of which we are a part. I encourage students, faculty, and community members to tell me their concerns, send me their suggestions, and show up for our events in support of a truly diverse and inclusive community.

    As author Scott Page notes in The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, and Societies, “When a collection of people work together, and one person makes an improvement, the others can often improve on this new solution even further: improvements build on improvements. Diverse perspectives and diverse heuristics apply sequentially: one gets applied after the other, and in combination. One plus one often exceeds two” (2007, p. 340). This is the goal of the Poynter Library’s diversity awareness programming. Please join us and let your voice and your perspective be heard.

    2014 in review

    The WordPress.com stats helper monkeys prepared a 2014 annual report for this blog.

    The blog was visited by people from 36 countries around the world. Here's an excerpt:

    A San Francisco cable car holds 60 people. This blog was viewed about 1,800 times in 2014. If it were a cable car, it would take about 30 trips to carry that many people.

    The busiest day of the year was September 8th with 49 views of the post “Diversity and Inclusion at Our Core.”

    Click here to see the complete report.